Terms & Conditions
Last Updated: 8 September 2026
These Terms & Conditions apply to the use of the LOKY® website and to purchases made through the website. The website is operated by Kanya Marketing under the brand name LOKY®.
Business Name: Kanya Marketing
Brand: LOKY®
GSTIN: 33AAUFK6719J1ZS
Registered Address: No. 48/21, Mangadu Samy Street, Nungambakkam, Chennai – 600034, Tamil Nadu, India.
Email: relations@loky.co.in
1. About LOKY®
LOKY® is a brand operated by Kanya Marketing and offers bathroom accessories, fittings and related products through its online store.
Products may be purchased for personal, residential, commercial or other lawful use.
LOKY® may add, remove or modify products, categories, services and website features from time to time.
2. Using the website
Customers may browse the website without creating an account. Certain features or purchases may require account or contact information.
Customers are expected to provide accurate information when placing an order and are responsible for ensuring that their contact and delivery details are correct.
The website must not be used for unlawful, fraudulent or unauthorised activities.
3. Product information
We make reasonable efforts to ensure that product names, descriptions, dimensions, specifications, prices, colours and photographs shown on the website are accurate.
Product photographs are provided for reference. There may be minor differences in colour, shade, texture or finish due to lighting, photography, screen settings and normal product variations.
Customers are encouraged to check the product description, dimensions, model, colour, finish and quantity before placing an order.
If a product supplied by LOKY® is materially different from what was ordered, the customer may contact us for assistance in accordance with our Refund & Returns Policy.
4. Country of origin
The country of origin of each product shall be stated accurately wherever such information is required or applicable.
For products manufactured in India, the product or applicable product information may state India as the country of origin.
Where a product is imported, applicable country-of-origin and importer information shall be provided in accordance with applicable law.
5. Product availability
We make reasonable efforts to keep product availability information accurate.
If an unexpected stock issue occurs after an order has been placed, we may contact the customer regarding an updated dispatch timeline, an available alternative or cancellation of the affected order.
If a paid order is cancelled by LOKY® because it cannot reasonably be fulfilled, the applicable amount paid by the customer will be refunded through the applicable payment method, subject to applicable law.
6. Prices and taxes
Prices displayed on the website may change from time to time.
Applicable taxes, shipping charges and other applicable charges will be shown during the purchasing process where applicable.
We make reasonable efforts to ensure that prices are accurate. If an obvious and genuine technical, typographical or system error results in an incorrect price, we may contact the customer before processing the order.
If an order is cancelled because of a genuine pricing or technical error, the amount actually paid for that order will be refunded.
7. Orders
Placing an order means that the customer is requesting to purchase the selected products.
An order becomes accepted for processing after payment has been successfully confirmed and the order has been accepted by LOKY®.
In limited circumstances, an order may need to be cancelled because of a genuine stock issue, technical or pricing error, payment irregularity, suspected unauthorised transaction, inaccurate information or another legitimate reason.
If LOKY® cancels a paid order for a reason attributable to LOKY®, the amount actually paid will be refunded through the applicable payment method.
8. Payment
Payments are processed through the payment methods and payment service providers available at checkout.
LOKY® currently does not offer Cash on Delivery unless specifically mentioned on the website.
Payment processing may be handled by third-party payment providers such as Razorpay or another provider made available at checkout.
LOKY® does not intentionally store customers’ complete card numbers, CVV numbers, UPI PINs or banking passwords on its own systems.
9. Cancellation
Customers may request cancellation before an order has entered the packing or dispatch process. Cancellation requests should be made as early as possible.
A cancellation request is considered approved only after LOKY® confirms that the order can be cancelled. Approved cancellations will be refunded through the original or applicable payment method.
10. Shipping and delivery
Orders may be delivered through third-party courier and logistics providers.
Delivery timelines shown on the website are estimates and may vary depending on the destination, courier operations, weather, public holidays, transportation conditions and other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and reachable contact information.
Further details are provided in our Shipping & Delivery Policy.
11. Returns, replacements and refunds
We want customers to receive the product they ordered in the condition they expected.
If there is an issue such as transit damage, a manufacturing issue, an incorrect product, an incorrect colour or finish supplied by LOKY®, or a missing component, customers should contact us as soon as possible so that we can review and resolve the issue.
Where the product supplied matches the order, requests arising from a customer selecting the wrong model, size, colour, finish or quantity may not be eligible for return.
Further details are provided in our Refund & Returns Policy.
12. Customer reviews
Where the website allows customers to submit reviews, photographs or other content, such content should be genuine, relevant and lawful.
LOKY® may remove or decline content that is fraudulent, misleading, abusive, defamatory, unlawful, infringing or otherwise inappropriate.
13. Intellectual property
The LOKY® name, logo, photographs, product images, graphics, text, product descriptions, designs and other original website content are owned by or lawfully used by Kanya Marketing/LOKY® or its respective licensors.
Website content may not be copied, reproduced, modified, distributed or commercially used without appropriate permission, except where permitted by law.
14. Third-party services
The website may use third-party services for payment processing, delivery, analytics, communications, security and other functions. These services may have their own terms and privacy policies.
LOKY® may provide relevant information to these service providers where reasonably necessary to process orders, make deliveries, provide support, process payments, prevent fraud or operate the website.
15. Website availability
We aim to keep the website available and functioning properly, but temporary interruptions may occur due to maintenance, updates, technical problems, security issues, hosting problems or circumstances outside our reasonable control.
16. Limitation of liability
LOKY® will not be responsible for indirect or consequential losses to the extent that such limitation is permitted by applicable law.
Nothing in these Terms is intended to remove or restrict any consumer right or statutory remedy that cannot legally be excluded.
17. Grievance redressal
Customers may contact the Grievance Officer for complaints relating to the website, orders, products, payments, delivery, returns, refunds or other consumer concerns.
Name: Subham Khariwal
Designation: Grievance Officer
Phone: [TO BE PROVIDED]
Email: [TO BE PROVIDED]
Address: Kanya Marketing, No. 48/21, Mangadu Samy Street, Nungambakkam, Chennai – 600034, Tamil Nadu, India.
Consumer complaints will be acknowledged within 48 hours and handled in accordance with the applicable legal requirements.
18. Governing law
These Terms are governed by the laws of India.
Subject to applicable consumer-protection laws and statutory rights, matters arising in connection with these Terms or the use of the website shall be subject to the jurisdiction of courts in Chennai, Tamil Nadu.
19. Changes to these Terms
LOKY® may update these Terms when necessary because of changes to the website, products, services, business practices or applicable law. The latest version will be published on the website with the applicable “Last Updated” date.
20. Contact
Kanya Marketing (Brand: LOKY®)
No. 48/21, Mangadu Samy Street, Nungambakkam, Chennai – 600034, Tamil Nadu, India.
GSTIN: 33AAUFK6719J1ZS
Email: relations@loky.co.in