Shipping & Delivery

Last Updated: 13 October 2026

1. Order processing

Orders are processed after successful payment confirmation and acceptance by LOKY®.

Orders will be dispatched within 24–48 hours of being placed, excluding Sundays and public holidays, if applicable.

2. Dispatch

Dispatch timings: Monday to Saturday, 10:00 AM to 7:00 PM.

3. Delivery

Delivery is expected within 3–7 business days after dispatch, depending on the customer’s location. Orders may be delivered through third-party courier and logistics partners.

Estimated delivery timelines may vary depending on the destination, courier operations, weather, transportation conditions, public holidays and other circumstances beyond our reasonable control.

4. Delivery address

Customers are responsible for providing a complete and accurate delivery address and reachable contact information.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.

5. Delivery attempts

Customers should ensure that someone is available to receive the shipment where required. Delivery may be affected if:

• the recipient is unavailable
• delivery attempts are unsuccessful
• the shipment is refused
• the customer cannot be reached
• the delivery address is incorrect or incomplete

6. Delayed delivery

If an order is delayed, customers may contact LOKY® for assistance. We may coordinate with the applicable courier or logistics provider to obtain an update.

7. Order tracking

Where tracking is available, tracking information may be shared with the customer through the applicable communication channel.

Tracking information is provided for convenience and may take time to update. You can also use our Track Your Order page.

8. Transit damage

Customers are requested to inspect the package and product promptly after delivery.

If there is visible damage, please contact LOKY® within 48 hours of delivery wherever possible and provide photographs or videos showing the issue. Please retain the original packaging until the matter has been reviewed.

9. Undelivered or returned shipments

If an order is returned to LOKY® because of an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery or another reason attributable to the customer, we may contact the customer regarding the available options.

Additional delivery charges may apply where applicable.

10. Contact

For shipping-related assistance:
Kanya Marketing (Brand: LOKY®)
Email: relations@loky.co.in