Privacy Policy
Last Updated: 8 September 2026
This Privacy Policy explains how Kanya Marketing, operating under the brand name LOKY®, handles personal information collected when customers visit the website, place an order, contact us or otherwise interact with LOKY®.
Business details
Business Name: Kanya Marketing
Brand: LOKY®
GSTIN: 33AAUFK6719J1ZS
Registered Address: No. 48/21, Mangadu Samy Street, Nungambakkam, Chennai – 600034, Tamil Nadu, India.
Email: relations@loky.co.in
1. Information we may collect
Depending on how you use the website, we may collect information such as:
- name
- mobile number
- email address
- billing address
- shipping address
- order and purchase details
- information provided when contacting customer support
- information submitted through website forms
- account information where an account is created
- device and browser information
- IP address and technical information
- website usage information
- information relating to returns, refunds and warranty claims
We do not intentionally collect or store customers’ UPI PINs, banking passwords, CVV numbers or complete payment-card credentials on our own systems.
2. How we use information
We may use customer information to:
- process and fulfil orders
- process payments
- arrange delivery
- provide customer support
- handle cancellations, returns, replacements and refunds
- process warranty claims
- communicate order and delivery updates
- prevent fraud and unauthorised transactions
- maintain website security
- improve the website and customer experience
- understand website performance and usage
- maintain business and transaction records
- comply with applicable legal requirements
3. Payment information
Payments may be processed through third-party payment service providers such as Razorpay or other providers made available at checkout.
Payment providers may process payment information according to their own terms and privacy policies.
LOKY® does not intentionally store complete card credentials, CVV numbers, UPI PINs or banking passwords on its own systems.
4. Shipping and delivery
To fulfil orders, we may provide necessary customer information to courier and logistics partners.
This may include the customer’s name, mobile number, delivery address and order information required for successful delivery.
5. Customer communications
LOKY® may contact customers through email, telephone, WhatsApp, SMS or other available communication channels. These communications may include:
- order confirmations
- payment confirmations
- dispatch updates
- delivery updates
- customer support
- return or refund communication
- warranty communication
- other service-related messages
6. Promotional communications
Where promotional communication requires consent, LOKY® will use an appropriate consent or opt-out mechanism.
Customers may opt out of promotional communications where an applicable opt-out facility is available.
Opting out of promotional communication does not prevent LOKY® from sending essential communications relating to an existing order, transaction, account, return, refund, warranty matter or legal requirement.
7. Cookies
The website may use cookies and similar technologies to:
- keep the website functioning
- remember preferences
- understand website usage
- improve website performance
- measure advertising effectiveness
- help prevent fraud and abuse
- support relevant marketing activities where applicable
Where consent is required by applicable law, the appropriate consent mechanism will be used.
8. Analytics
We may use analytics services to understand how visitors use the website and to improve website performance.
Analytics information may include information about pages visited, device and browser information, approximate usage patterns and website interactions.
Third-party analytics providers may process information according to their own policies.
9. Information sharing
We may share necessary information with service providers that help us operate the website and fulfil customer orders. These may include:
- payment providers
- courier and logistics providers
- website hosting and technology providers
- customer-support providers
- analytics providers
- communication providers
- advertising or marketing providers where applicable
- professional or legal advisers where necessary
We may also disclose information where required by law, legal process, government authority or where necessary to protect legal rights, safety or security.
10. Data security
We take reasonable measures to protect personal information against unauthorised access, misuse, loss or disclosure.
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
11. Data retention
We may retain personal information for as long as reasonably necessary for purposes such as:
- order fulfilment
- customer support
- transaction records
- warranty records
- legal compliance
- dispute resolution
- fraud prevention
- legitimate business requirements
When information is no longer required and there is no legal or legitimate reason to retain it, we may delete, anonymise or otherwise dispose of it in accordance with applicable law.
12. Customer requests and data rights
Depending on applicable law and the provisions in force from time to time, customers may have rights relating to their personal information, including requesting access, correction, deletion where legally available, withdrawal of consent where applicable, or raising a grievance concerning personal-data processing.
Requests may be submitted using the contact details provided below. We may require reasonable verification before processing a request relating to personal information.
13. Children’s information
The website is not intentionally designed to collect personal information from children except where permitted by applicable law.
Where a purchase is made by or on behalf of a minor, the parent, guardian or legally responsible person shall be responsible for the transaction to the extent permitted by law.
14. Third-party websites
The website may contain links to third-party websites or services. LOKY® is not responsible for the privacy practices or content of third-party websites.
Customers should review the privacy policies of third-party services before providing personal information.
15. Changes to this Privacy Policy
We may update this Privacy Policy when there are changes to our website, services, technology, business practices or applicable legal requirements. The updated policy will be published on the website with a revised Last Updated date.
16. Privacy contact
Kanya Marketing (Brand: LOKY®)
No. 48/21, Mangadu Samy Street, Nungambakkam, Chennai – 600034, Tamil Nadu, India.
Email: relations@loky.co.in
17. Grievance Officer
Name: Subham Khariwal
Designation: Grievance Officer
Phone Number: [TO BE PROVIDED]
Email ID: [TO BE PROVIDED]
Customers may contact the Grievance Officer regarding concerns relating to their personal information or other applicable website grievances.
18. Applicable law
This Privacy Policy shall be interpreted in accordance with applicable laws of India.