Shipping & Delivery
Last Updated: 8 September 2026
1. Order processing
Orders are processed after successful payment confirmation and acceptance by LOKY®.
Processing time may vary depending on product availability, order volume, packaging requirements and other operational factors.
2. Dispatch
We aim to dispatch accepted orders within the estimated processing time communicated on the website or during the order process. Actual dispatch time may vary in certain circumstances.
3. Delivery
Orders may be delivered through third-party courier and logistics partners.
Estimated delivery timelines may vary depending on the destination, courier operations, weather, transportation conditions, public holidays and other circumstances beyond our reasonable control.
4. Delivery address
Customers are responsible for providing a complete and accurate delivery address and reachable contact information.
If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.
5. Delivery attempts
Customers should ensure that someone is available to receive the shipment where required. Delivery may be affected if:
- the recipient is unavailable
- delivery attempts are unsuccessful
- the shipment is refused
- the customer cannot be reached
- the delivery address is incorrect or incomplete
6. Delayed delivery
If an order is delayed, customers may contact LOKY® for assistance. We may coordinate with the applicable courier or logistics provider to obtain an update.
7. Order tracking
Where tracking is available, tracking information may be shared with the customer through the applicable communication channel.
Tracking information is provided for convenience and may take time to update. You can also use our Track Your Order page.
8. Transit damage
Customers are requested to inspect the package and product promptly after delivery.
If there is visible damage, please contact LOKY® within 48 hours of delivery wherever possible and provide photographs or videos showing the issue. Please retain the original packaging until the matter has been reviewed.
9. Undelivered or returned shipments
If an order is returned to LOKY® because of an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery or another reason attributable to the customer, we may contact the customer regarding the available options.
Additional delivery charges may apply where applicable.
10. Contact
For shipping-related assistance:
Kanya Marketing (Brand: LOKY®)
Email: relations@loky.co.in